Privacy Policy

Welcome to Jibek Jolu Group. Your privacy is important to us. This Privacy Policy explains how Jibek Jolu Group collects, uses, stores, and protects your information when you visit our websites, interact with our restaurants, place orders, make reservations, or communicate with us online.

By using our websites and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you interact with us, you may voluntarily provide:

● Full name
● Email address
● Phone number
● Billing or delivery address
● Reservation details
● Event inquiry information
● Payment-related information
● Loyalty program information
● Employment application information

Automatically Collected Information

When visiting our websites, we may automatically collect:

● IP address
● Browser type
● Device information
● Website activity and usage behavior
● Cookies and analytics data
● Referral sources

How We Use Your Information

We use collected information to:

● Process reservations and orders
● Provide catering and event services
● Respond to inquiries and customer support requests
● Improve website functionality and customer experience
● Send marketing communications and promotional offers
● Manage loyalty programs and rewards
● Analyze website traffic and performance
● Prevent fraud and maintain security
● Comply with legal obligations

Marketing Communications

By providing your contact information, you may receive promotional emails, SMS messages, loyalty offers, event announcements, and restaurant updates from Jibek Jolu Group and its affiliated brands.

You may unsubscribe from marketing communications at any time by:
● Clicking the unsubscribe link in emails
● Replying STOP to SMS messages
● Contacting us directly
Standard messaging and data rates may apply.

Cookies & Tracking Technologies

Our websites may use cookies, analytics tools, and similar technologies to:
● Improve user experience
● Remember preferences
● Analyze website performance
● Deliver relevant advertising and promotions
You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We may work with trusted third-party providers, including:
● Payment processors
● Reservation platforms
● Delivery services
● Loyalty and marketing platforms
● Analytics providers
● Advertising partners
These third parties may collect and process information according to their own privacy policies.

Examples may include services such as Toast, OpenTable, Google, Meta Platforms, DoorDash, Uber Eats, Grubhub, and related business tools.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:
● Provide services
● Maintain business operations
● Comply with legal requirements
● Resolve disputes
● Enforce agreements

Children’s Privacy

Our services and websites are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:
● Requesting access to your data
● Requesting correction or deletion
● Opting out of marketing communications
● Requesting information about how data is used
To exercise these rights, please contact us using the information below.

External Links

Our websites may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Affiliate Brands

This Privacy Policy may apply to websites, services, and operations associated with Jibek Jolu Group brands and affiliated businesses, including but not limited to:
● Jibek Jolu Restaurant
● Karavan Restaurant
● Fishka USA
● Fresh Home Meals
● Lamirage Events
● Paprika
● Jibek Jolu Naperville